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Resolved

Scheduled maintenance: Sunday, 18 October 2026

Oct 18, 2026 at 3:30am UTC  –  Oct 18, 2026 at 5:20am UTC
Affected services
Chat bots
AI Agent Service
Agent Runtime
Document Retrieval
Custom Code Execution
LLM API Connectivity
octonomy Ingestion
Document Processing Pipeline
Queue Orchestrator
Ingestion API
Vector Store Loading
ETL Pipeline
Integration Connectors
Insights and Reporting
Web Application
Platform
Scheduler
Voice Agents
Voice Telephony (SIP)
Voice Widget (WebRTC)
Speech-to-Text
Call Transcript & Recording

Resolved
Oct 18, 2026 at 5:20am UTC

Maintenance ended

Updated
Oct 18, 2026 at 5:20am UTC

Completed: The scheduled maintenance has been completed successfully. All our databases in the US and Europe regions have been upgraded and all services are operating normally. Thank you for your patience.

Updated
Oct 18, 2026 at 4:06am UTC

The database upgrade for our US region has been completed successfully, and services in the US are operating normally. The upgrade for our Europe region is still in progress, and some features may be briefly unavailable or slower in Europe until it is complete. We will post further updates as the work progresses.

Updated
Oct 18, 2026 at 3:52am UTC

Maintenance has started. We are upgrading our databases one at a time to keep disruption to a minimum. While each database is being upgraded, some features may be briefly unavailable or respond more slowly. We will post further updates as the work progresses.

Created
Oct 18, 2026 at 3:30am UTC

We're carrying out planned database maintenance on Sunday, 18 October 2026, from 05:30 to 09:30 CEST (03:30–07:30 UTC), to apply the latest security and stability updates. During this window, octonomy may be unavailable for short periods, and anything in progress may need to be retried. No action is needed from you, and your data is not affected.Thank you for your patience.